Terms of Service

1. Who we are and what these terms cover

Cinara (the “Service”) includes the website at cinara.ai, the app at app.cinara.ai, the API at api.cinara.ai, and related tools and integrations. The Service is operated by APBLD, [Registered address] (“APBLD”, “Cinara”, “we”, “us”).

These Terms of Service (“Terms”) are a binding agreement between you and APBLD. By creating an account or using the Service, you accept them. If you use Cinara on behalf of an organisation, you accept these Terms for that organisation and confirm you have the authority to do so, and “you” includes that organisation. Our Acceptable Use Policy, Voice Consent Policy and Privacy Policy form part of these Terms.

2. Eligibility and accounts

• You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter a binding contract.
• You must give accurate information, confirm your email address and verify a mobile phone number. Each phone number can verify one account.
• Accounts are personal. Don't share your sign-in, or sell, rent or transfer access to your account or API keys. Workspace members each use their own account.
• You are responsible for keeping your password and API keys secure, and for all activity under your account, your workspace and your API keys.
• Tell us straight away at support@cinara.ai if you think your account or a key has been used without permission.

3. Plans, credits and payment

• The Service is metered in credits. Each feature has a credit rate, and the app shows the credits for a generation before it runs.
• New accounts receive free credits once, at sign-up. Free credits are for personal, non-commercial use.
• Credits are charged when a generation starts. If a generation fails, its credits are returned to your balance automatically.
• When paid plans and top-ups are available, the price, the credits included and the billing period are shown before you buy. Fees are charged in advance and exclude taxes unless we say otherwise.
• Paid plans renew monthly until cancelled. You can cancel at any time; cancelling takes effect at the end of the current billing period. We don't refund part months, except where the law requires it.
• Plan credits reset at each renewal and don't roll over. Top-up credits last 12 months from purchase.
• Credits have no cash value, cannot be sold or transferred, and can only be used in the Service. Unused credits are forfeited when an account is closed, or terminated for misuse, except where the law requires otherwise.
• We may change credit rates and prices. Changes apply going forward; for paid plans we will give at least 30 days' notice before a price change takes effect.

4. Your content and who owns it

“Inputs” are the text, scripts, lyrics, prompts, recordings, images, video and other material you give the Service. “Outputs” are what the Service generates for you. Together they are “Your Content”.

• You own what you make. You keep ownership of your Inputs. As between you and APBLD, you own your Outputs, and we assign to you any rights we may have in them, as long as you follow these Terms.
• Commercial use needs a paid plan. Outputs made while you are on a paid plan may be used commercially, and stay commercially usable after the plan ends. Outputs made on the free plan, including after a paid plan ends, may be used only for personal, non-commercial purposes.
• Outputs may not be unique. The Service can generate the same or similar Outputs for other users, and you get no exclusive rights in them. Your rights do not extend to other users' Outputs. In some countries AI-generated material may not be protected by copyright.
• You give APBLD a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display Your Content only as needed to provide, secure and support the Service, to comply with the law and to enforce these Terms.
• We do not use your uploads or creations to train AI models. We send Your Content to AI model providers only to perform the task you ask for.
• We and our licensors own the Service, including its software, the voices in Cinara's voice library, and Cinara's names, logos and design. You may use Outputs made with library voices under these Terms, but you may not extract, recreate or claim the library voices themselves.

5. Your responsibility and promises to us

You are solely responsible for your Inputs, your Outputs, and how you use, publish and distribute them. You decide what to create and what to do with it; APBLD does not.

You promise (warrant) that:

• you own, or have every right, licence, permission and consent needed for, everything you upload, record or recreate with the Service, including every voice, name, likeness, song, recording, image, video and text, and every person who appears in or is imitated by Your Content;
• you have any consent the law requires to record, transcribe, translate or process the people in your recordings;
• your Inputs, your Outputs and your use of them do not infringe anyone's rights, including copyright, trademark, privacy, publicity and personality rights, and do not break any law or regulation;
• confirmations you give in the Service, such as that you are the speaker or have the right to use a photo and voice, are true, and you will keep records that show it;
• you will clone voices and make singing voices only as the Voice Consent Policy allows;
• you will label AI-generated audio, images and video wherever the law, a platform's rules or the context requires, and never present synthetic content as a real recording of a person in order to deceive.

When you post Outputs on third-party websites, apps or platforms, you are responsible for following their rules, including any AI disclosure or labelling requirements, and for any taxes, royalties or other obligations that arise from your use of Outputs.

6. Acceptable use

You must follow the Acceptable Use Policy. It covers child safety, illegal activity and infringement, privacy, fraud, impersonation, elections, regulated advice, harmful content, security abuse and misuse of the Service.

7. Cinara's role: a tool and an intermediary

• Cinara is a tool that generates and stores content on your instructions. For Your Content, APBLD acts as an intermediary within the meaning of section 79 of India's Information Technology Act, 2000, and the rules made under it.
• We do not create, select, modify or endorse Your Content, and we are not its author or publisher. Safety filters and consent checks do not mean we have reviewed or approved any content.
• Traceability. Every generation is linked to the account, workspace and API key that made it. We may use these records to investigate abuse, enforce these Terms and respond to lawful requests.
• We act on complaints through our grievance officer, Vikram Kumar (support@cinara.ai). We acknowledge complaints within 24 hours and resolve them within 15 days.
• We cooperate with law enforcement and regulators in response to lawful requests, and may preserve and disclose information when the law requires it or when we believe in good faith it is needed to prevent harm or fraud.

8. Enforcement and appeals

• We look for misuse using automated checks (such as filters, consent checks and rate limits), reports from users and others, and human review.
• Depending on how serious it is, we may warn you, remove content, disable voices, share links or API keys, limit features, or suspend or terminate your account. Where it is appropriate and lawful, we will tell you what we did and why.
• Appeals. You can appeal a decision within 6 months by emailing support@cinara.ai with the subject “Appeal”, your account email and why you think the decision was wrong. Appeals are reviewed by a person on the Cinara team.

9. Copyright and intellectual property complaints

We respect intellectual property rights and handle complaints under India's Copyright Act, 1957 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and, for users in the United States, through a notice-and-takedown process modelled on the Digital Millennium Copyright Act.

Sending a notice

Email support@cinara.ai with the subject “Copyright notice” and include:

• the work or right you say is infringed (or a representative list if there are several);
• where the material is, such as the share link or other location, in enough detail for us to find it;
• your name, postal address, phone number and email address;
• a statement that you believe in good faith that the use is not authorised by the rights holder, its agent or the law;
• a statement that the information in the notice is accurate and that you are the rights holder or authorised to act for them (under penalty of perjury, where that applies);
• your physical or electronic signature.

Counter-notice

If material you shared was removed and you believe it was a mistake or that you have the rights to use it, email a counter-notice to support@cinara.ai identifying the material and where it was, explaining why, with your contact details, a good-faith statement and your signature. We may send it to the person who complained and restore the material unless they tell us they have started legal proceedings.

Repeat infringers

We terminate the accounts of users who repeatedly infringe others' rights. Sending notices or counter-notices that you know are false may make you liable for damages.

10. Public share links

• Drive lets you create links to a file or folder. Anyone with a link can open and play what it points to without an account, and download it if you allow downloads.
• You are responsible for what you share, with whom, and what others do with it. Links can be forwarded.
• You can set links to expire and turn them off at any time. We count how often a link is opened.
• We may disable any link that breaks these Terms or that is the subject of a valid complaint.

11. API and integrations

• Workspace owners and admins can create API keys. Keep keys secret. You are responsible for all use of your keys; revoke a key if it may have been exposed.
• The API has rate limits (currently 120 requests a minute per key) and other limits. Do not try to get around them, for example by spreading traffic across accounts.
• Some endpoints accept request formats used by other providers, for convenience. This does not mean Cinara is affiliated with those providers.
• When you connect Cinara to a third-party tool, such as an AI assistant or a code editor, that tool acts with your key and is governed by its own terms. You are responsible for what it does with your key; we are not responsible for third-party tools.
• If you build an app on the API, you are responsible for your app, its users and what they create with it.
• You may not use the API to offer Cinara's generation features to others as a substantially similar standalone service without our written agreement.

12. Service providers

We use third-party service providers to run Cinara, including cloud hosting and storage, AI model providers, SMS verification and email providers, and payment providers when paid plans launch. They receive Your Content only to perform the task you ask for, and we do not use it to train AI models. The Privacy Policy explains more.

13. Changes to the Service

We may change, limit or discontinue any part of the Service at any time, including features, AI models, voices, limits and prices. Price changes to paid plans follow the notice in section 3. The Service may sometimes be unavailable, and we do not promise any particular uptime unless we agree it in writing. Features labelled beta, preview or coming soon are provided as they are and may change or end. We may change or retire parts of the API, and will try to give reasonable notice of changes that break existing integrations.

14. Export controls and sanctions

You confirm that you are not located in, ordinarily resident in, or acting for anyone in a country or region subject to comprehensive sanctions, and that you are not named on, or owned or controlled by anyone named on, a sanctions or restricted-party list maintained by India, the United Nations, the United States, the European Union or the United Kingdom. You will not use, export or re-export the Service or Outputs in breach of any export control or sanctions law.

15. Suspension and termination

• You can stop using Cinara at any time and ask us to close your account by emailing support@cinara.ai.
• We may suspend or end your access, remove content, or disable voices, keys or links, with or without notice, if you breach these Terms or our policies, misuse the Service, if your use creates risk or legal exposure for us or others, if you don't pay what you owe, or if the law or an authority requires it.
• When your account ends, your right to use the Service ends, unused credits are forfeited unless the law requires otherwise, and we delete Your Content within 30 days, as the Privacy Policy describes.
• Sections that by their nature should survive, including ownership, your responsibility and promises, disclaimers, liability, indemnity and disputes, survive termination.

16. Disclaimers

To the maximum extent permitted by law, the Service and all Outputs are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service.

AI Outputs can be inaccurate, incomplete, offensive, unexpected or similar to existing material. Transcripts, translations, alignments, lyric checks and dubs may contain errors. You must review Outputs before you rely on, use or publish them. Our automated safety and consent checks reduce misuse but cannot guarantee that no one misuses the Service.

17. Limitation of liability

To the maximum extent permitted by law:

• APBLD, its officers, employees and service providers are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill, however caused.
• APBLD is not liable for Your Content, for content created or shared by other users, for third-party tools, or for any misuse of the Service by you or anyone else.
• APBLD's total liability for all claims relating to the Service is limited to the fees you paid APBLD for the Service in the 12 months before the event giving rise to the claim or, if you paid nothing in that time, US$100.

18. Indemnity

You will defend, indemnify and hold harmless APBLD, Cinara, and their officers, directors, employees, agents and service providers from and against all claims, demands, proceedings, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or related to:

• Your Content, including any claim that it infringes or misuses anyone's rights in their work, voice, name or likeness;
• your use or misuse of the Service or of Outputs, including by your workspace members, your API keys, and apps or tools you connect;
• your breach of these Terms, our policies, or any law or regulation.

We may take part in the defence of a claim with our own counsel. You may not settle a claim that imposes any obligation on APBLD without our written consent.

19. Governing law and disputes

• These Terms are governed by the laws of India.
• Talk to us first. Before starting any proceedings, email support@cinara.ai describing the dispute. Both sides will try in good faith to resolve it informally for 30 days.
• Arbitration. If it isn't resolved, the dispute will be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996, by a single arbitrator. The seat and venue of arbitration is [City], India, and the proceedings will be in English.
• Opting out. You can opt out of arbitration by emailing support@cinara.ai within 30 days after you first accept these Terms, with your name, your account email and a clear statement that you opt out. If you opt out, disputes will be decided by the courts at [City], India.
• Individual claims only. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative action.
• If many similar claims are brought against APBLD at around the same time, by or with the help of the same counsel or in a coordinated way, they may be administered and decided in batches, to the extent permitted by law.
• To the extent permitted by law, any claim must be brought within one year after it arises.
• Otherwise, the courts at [City], India have exclusive jurisdiction only for interim relief and for enforcing an arbitral award.

20. Changes to these Terms

We may update these Terms. For material changes we will give notice by email or in the app at least 30 days before they take effect. If you keep using the Service after changes take effect, you accept them.

21. General

• Rights the law protects. Nothing in these Terms excludes or limits any right or liability that cannot be excluded or limited under applicable law, including rights you have as a consumer.
• Severability. If any provision is found unenforceable, it applies to the maximum extent allowed and the rest of these Terms remain in effect.
• These Terms and the policies they refer to are the whole agreement between you and APBLD about the Service.
• Not enforcing a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a reorganisation, merger or sale.
• Neither party is responsible for delays caused by events beyond its reasonable control.

22. Contact

APBLD, [Registered address]. General questions: hello@cinara.ai. Support, reports, copyright notices and appeals: support@cinara.ai.

Grievance officer: Vikram Kumar, support@cinara.ai. We acknowledge complaints within 24 hours and resolve them within 15 days.